Privacy Policy

Privacy Policy

At 4my‑Home, we are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase from us.

Strategic Retail Solutions Ltd (“we”, “us”, “our”) is the data controller for www.4my-home.co.uk.

Registered office: Heath House, Crockham Hill, Edenbridge, Kent, TN8 6ST Company number: 15698881

If you have any questions, you can contact us at: ian@srs-shop.com or 01732 866231

1. Information We Collect

We collect information in the following ways:

A. Information you provide directly

When you:

  • Place an order
  • Create an account
  • Contact us by email or phone
  • Subscribe to our newsletter
  • Use our “Picture It” tool
  • Request customer support

This may include:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment details (processed securely by our payment provider)
  • Photos you upload to use with our virtual placement tool

B. Information collected automatically

When you browse our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on the site
  • Cookies and similar technologies

This helps us improve our website and provide a better user experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer service
  • Send order updates and confirmations
  • Improve our website and services
  • Personalise your shopping experience
  • Prevent fraud and maintain security
  • Comply with legal obligations

We do not sell your data to third parties.

3. Legal Basis for Processing

Under UK GDPR, we process your data using the following lawful bases:

  • Contract – to fulfil your order
  • Consent – for marketing emails (only if you opt in)
  • Legitimate interest – to improve our website and prevent fraud
  • Legal obligation – for tax, accounting, and regulatory requirements

4. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

  • Payment processors (e.g., Shopify Payments, PayPal)
  • Delivery partners and couriers
  • IT and website service providers
  • Fraud prevention services
  • Professional advisers (e.g., accountants)

These partners only receive the information required to perform their services and must keep it secure.

5. Data Retention

We keep your information only for as long as necessary:

  • Order records: 6 years (legal requirement)
  • Customer accounts: until you request deletion
  • Marketing emails: until you unsubscribe
  • Uploaded photos (Picture It tool): stored temporarily and deleted automatically

6. Your Rights

Under the Data Protection Act 2018 and UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Withdraw consent (for marketing)
  • Request data portability

To exercise any of these rights, contact us at ian@srs-shop.com.

7. Cookies

Our website uses cookies to:

  • Enable essential site functions
  • Remember your preferences
  • Analyse website performance
  • Support secure checkout

You can manage or disable cookies through your browser settings.

8. How We Protect Your Information

We use a combination of technical and organisational measures to keep your data secure, including:

  • Encrypted payment processing
  • Secure servers
  • Access controls
  • Regular security reviews

No method of transmission is 100% secure, but we take all reasonable steps to protect your information.

9. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Strategic Retail Solutions Ltd Heath House, Crockham Hill, Edenbridge, Kent, TN8 6ST Email: ian@srs-shop.com Phone: 01732 866231