Return Policy

HOW TO RETURN THE PRODUCTS

If you change your mind and exercise your right to cancel after delivery, then the Products must be returned to us. In this case, this may be done by either:

• For most small items, you will need to arrange for the Products to be returned to us at our distribution centre and the Products must be returned to us without undue delay and in any event no later than 14 days from the date that you exercised your right to cancel. You will be responsible for the cost of returning the products to us
• For certain mid-sized items and for most furniture items, we can arrange to collect the products from your address. You will be responsible for the cost of collection.
• For more information about the specific return and collection costs that apply to different items and other information regarding returns and refunds, please refer to our Shipping and Returns information.
• If you exercise your right to return the products, because the products are faulty, were not delivered as described or you otherwise have a legal right to return the products as a result of something we have done wrong after dispatch of the Products, the products must be returned to us. Depending on the item, this may be done either by you arranging for the Products to be returned to us or by us arranging to collect the products from your address. However, in this case, the return or collection will be at no cost to you.
• Please contact Customer Services using the contact information to arrange a return or collection of the Products.
• You must take care when opening packaging that the Products were delivered in and carefully re-pack the Products in the original (or similar) packaging prior to returning the products to us.